Payment methods

All payments are processed through Stripe, one of the world's largest payment providers. Your payment details never touch our servers.

Card and wallets

Visa, Mastercard, Apple Pay, Google Pay, PayPal and Revolut Pay, in every country we deliver to. Charged immediately; your order ships the same or next working day.

Klarna and local methods

Klarna is available only in these euro countries: Austria, Belgium, Finland, France, Germany, Greece, Ireland, Italy, the Netherlands, Portugal and Spain. Plus the local methods of your country: iDEAL (Netherlands), Bancontact (Belgium), EPS (Austria), BLIK and Przelewy24 (Poland), MB WAY and Multibanco (Portugal), MobilePay (Denmark and Finland) and Satispay (Italy). The checkout preselects the methods for your country, and you can change the country there.

Discreet billing. Discretion also applies to your bank statement: the descriptor shows a neutral company name (TLZ ONLINE), never the shop name, never a product name.

Secure checkout

The entire shop runs over an encrypted HTTPS connection and payments are 3-D Secure verified where your bank requires it. Prices include VAT; the exact shipping cost for your country is shown before you pay.

When you are charged

With a card, Apple Pay, Google Pay, PayPal, Revolut Pay or a local method such as iDEAL or Bancontact, the amount is taken the moment you confirm the order, and the order goes onto our packing list straight away. With Klarna your order is also processed straight away, and you pay Klarna according to the option you choose there. With Multibanco you receive a payment reference; we hold the items for you and ship as soon as the payment has arrived. Whichever you choose, you receive a confirmation by e-mail with your order number, and a second message with a tracking link the moment the parcel leaves the warehouse.

Prices, discount codes and refunds

All prices are in euros and include VAT. The shipping cost for your address is calculated at checkout, before you pay, and delivery is free from €65. A discount code goes in the field on the checkout page, and the discount is applied to the total so you can see it before you confirm. If you return an order, the refund goes back to the payment method you used, at the latest within 14 days of the return reaching us.

If a payment does not go through

A refused card usually has a simple cause: a daily limit, an expired card, or a bank that wants you to confirm through its own app. Nothing is taken from your account in that case. You may briefly see a reservation on your statement, which your bank releases by itself within a few days. Try again, pick another method, or write to help@talonze.com with your order number and we look at it with you. We never ask for card details by e-mail, by phone or in a chat: the only place to enter them is the secured Stripe checkout.