Customer service

How can we help?

Our customer service is available 24/7, Monday to Sunday via help@talonze.com, the chat or the contact form. We reply within one working day.

Ordering & shipping

Dispatched within 24 hours in a plain, unbranded box. Free delivery from €65, tracking link with every parcel.

Track your order

Check the status of your order with your order reference and e-mail address.

Returns & refunds

14-day withdrawal period. Broken hygiene seal = no return. Refund within 14 days via your payment method.

Payment

Card, PayPal, Klarna, iDEAL, Bancontact and other local methods, secured by Stripe. Your statement never mentions the shop name.

Your account

Free and optional: order history and a faster checkout. Sign in or register here.

Product questions

Sizes, materials, what suits a beginner, check the FAQ or ask us anything, 24/7.

Complaints

A complaint about a product or our service? We want to hear it. Describe the complaint fully and clearly via the contact form or help@talonze.com. Complaints are answered within 7 working days of receipt; if we need more time, we let you know within that period. If we cannot resolve it together, you can submit the dispute to the European online dispute resolution platform: ec.europa.eu/consumers/odr.

Company details

Talonze is a trading name of MARROYSTOYS S.L.
C/ Ludwig van Beethoven 47, 03738 Jávea (Alicante), Spain
CIF: B72968142
E-mail: help@talonze.com