Here at Talonze.com we do our very best to offer you a fine and discreet shopping experience. If, however, you are not completely satisfied with the product you have chosen and purchased, you can return it to us within 30 days of the invoice date.
However, you are personally responsible for the payment of the direct costs of returning the product, unless we have indicated in advance that you do not have to bear these costs.
You can return your product to the address below:
Marroystoys SL (Returns)
Calle Picardo 41
Alicante / Spain
1. Return product(s) for a refund
Send products via a Postal service point of your choice within a period of 30 days. You do this by following the steps below.
We ask you to take into account the following conditions for your return shipment:
You have a withdrawal period of 30 days from the day you purchased the product.
- Return the product within 14 days of your cancellation.
- All products must be returned in the original brand packaging.
- The products must not be used in connection with hygiene and plastic seals that have been broken will not be taken back.
Processing time and refund
When a product has been returned for a refund, we will credit you the full amount (including costs charged for the forwarding) as soon as possible and at the latest within 14 days. We will process refunds as soon as possible after you have indicated that you wish to return the product to us.
If we do not receive the return within 14 days after your notification, the refund will be made at the moment that we have actually received the product back or at the time that you can prove to have actually sent the product to us.
Refunds are made through the same payment method used for the settlement of the order. So: if you have paid with iDeal, we will refund the amount to your account via iDeal.
In the event that we have made a mistake at Talonze.nl with your order, we will also reimburse any return costs.
2. Return product(s) and exchange for another product
Unfortunately, direct exchange is a complex situation, therefore we only take back products and get the costs incurred. If you still want to exchange, you can simply place a new order. As soon as we have received your return shipment, you will be reimbursed for the costs incurred.
3. Return the product for warranty/repair
a) Within the 30 day withdrawal period
b) Outside the 30 day withdrawal period, but within the warranty period
a) Within the 30 day withdrawal period
In the case of repair under warranty, please send your invoice with the purchase date. Repairs under warranty are not processed without purchase invoice! We send your invoice with your order, you can also download it by logging in under “My orders”.
After receiving your product, our experts will check whether the defect is covered by the warranty conditions. If this is the case, we reimburse your costs of the defective product. If the defect is not covered under warranty, you will receive a quotation from us for repair or replacement product.
b) Outside the 30 day withdrawal period, but within the warranty
For repairs under warranty outside the 30-day return period, you must contact our customer service, they will inform you if and when you can return the product.
Talonze focusses on adult toys and BDSM items. From Vibrators to Dildos. From Leather whips to steel cockrings, here at Talonze we got you covered. With large stocks in our warehouses, we always aim to send each order within 24 hours on workdays, then sending it with fast and discreet shopping to make your experience effortless.
Operational since 2018 in the Netherlands we started out of necessity for the high demand for adult toys on the market. With the idea that sex toys aren’t taboo anymore and are for everyone. Because we knew that everyone likes to play with toys. Expanding to Belgium and Germany in 2020 we got an even larger following because of our great customer service and products. Since 2022 we have launched Talonze.com that sell all over Europe and even further like the US and Australia.
Here at Talonze we work hard to offer you the best possible website and products. For example, we know that there are many couples and adventurers at home who work hard all day, if they come home or are done its time to play and have a nice well-deserved relaxation where our products come in and help. So that's why our philosophy is... Work Hard Play Harder!