Talonze is a webshop with erotic products for adults only, so customer service may be different for you than at physical stores. We do our upmost to provide you with the best possible service.
If you have any questions or suggestions, please feel free to contact us.
We will answer your question or suggestion as soon as possible.
Talonze (part of MARROYSTOYS, S.L.)
It is of course annoying if you have a complaint about the service or about products like yours has experienced. Nevertheless, we kindly ask you to pass on your complaint via the contact form. Our employees of the customer contact department will review the complaint and try to resolve the complaint to everyone’s satisfaction.
After receiving your complaint, you will receive a confirmation from us.We will answer your complaint within 7 working days of receipt, if it takes more time
we will inform you accordingly.
If you do not appreciate this, you can always contact the department mediation of Stichting Webshop Keurmerk to which Talonze is affiliated.
If for any reason the mediation attempt does not lead to a satisfactory solution,
then it is possible to submit your dispute to the Disputes Committee (SGC) .
We make sure your order is packed discreetly and shipped the same day when ordered on workdays. For our customer service we strive to achieve the best possible quality to our BDSM clients, with easy contact via mail.
Talonze focusses on adult toys and BDSM items. From Vibrators to Dildos. From Leather whips to steel cockrings, here at Talonze we got you covered. With large stocks in our warehouses, we always aim to send each order within 24 hours on workdays, then sending it with fast and discreet shopping to make your experience effortless.
Operational since 2018 in the Netherlands we started out of necessity for the high demand for adult toys on the market. With the idea that sex toys aren’t taboo anymore and are for everyone. Because we knew that everyone likes to play with toys. Expanding to Belgium and Germany in 2020 we got an even larger following because of our great customer service and products. Since 2022 we have launched Talonze.com with the main warehouse and company based in Spain that sells all over Europe and even further like the US and Australia.
Here at Talonze we work hard to offer you the best possible website and products. For example, we know that there are many couples and adventurers at home who work hard all day, if they come home or are done its time to play and have a nice well-deserved relaxation where our products come in and help. So that's why our philosophy is... Work Hard Play Harder!